Online Policies
30-Day Price Protection
Shop with confidence at McBain Camera knowing your purchase is under 30-Day Price Protection! If within 30 days of your purchase you find a competitor's advertised price that is lower than ours, we will match it.
To qualify for Price Protection the competitor must have the identical product in stock and be a Canadian Authorized dealer. McBain Camera is not obligated to match any US store prices. If the competitor is adding a shipping charge to the price, we will add a similar charge to our price. The original purchase receipt must be presented for any price adjustments to be applied.
Our 30-Day Price Protection program applies to all merchandise stocked and sold by McBain Camera Inc. Price Protection does not apply to close-outs, door-crashers, bankruptcies, errors and misprints or VIP events.
Returns and Exchanges
At McBain Camera, customer satisfaction is very important to us, which is why we offer a 15-day refund and 30-day exchange period to ensure you leave our store happy.
Returns or exchanges must be undamaged and complete with all original packaging. Merchandise may not be accepted or a restocking fee will apply if any parts, packaging or components are missing or damaged. The original invoice must be presented for any refund or exchange. Returns or exchanges for online purchases can by shipped by mail, please contact McBain Camera's order desk (internet@mcbaincamera.com or 1-800-661-6980) to receive instructions on how to return your item(s).
Refunds will be issued using the original method of payment. The cardholder must be present for refunds on credit or debit card. Cash refunds over $250 will be issued by company check within 5 business days.
Returns and exchanges are not offered on the following products:
- Drones
- Ink and paper
- Open printers
- Open/activated software
- Film
- Chemistry
- Alkaline batteries
- All photo lab & gifting
- All DJI brand products
Shipping, freight, and insurance are not refundable except in the case of an error by McBain Camera Inc.
Discrepencies
Although we strive keep the web site 100% accurate, it is inevitable that errors will occur. In the event of a error, we reserve the right to correct them. Some product may be limited to on hand product only. Our prices listed on the site are in $CDN and do not include taxes or shipping charges.
Applicable taxes in Canada
GST will be charged on all shipments within Canada except for shipments to provinces which collect HST in which case HST (Harmonized Sales Tax) will be charged at the provincial rate.
McBain Camera Privacy Policy (Website)
McBain Camera takes the privacy of our customers very seriously. You are not required to provide any personal information to browse our website.
Online Orders
When placing an order on our website, our order processor will collect only information required to process an order and prevent fraud. This information is kept on file as warranty information and will not be sold to any third party.
Special Orders & Back Orders
There may be times where an item you have ordered is not a normally stocked item or has been back ordered from the manufacturer or distributor, in order to fulfill your order manufacturers and distributors require a 20% deposit to allocate and ship the item.
Email Addresses
Any email addresses collected may be used to market or distribute special offers, newsletters, or other information to our customers. As with all other personal information, we will not sell this information to any third party.
Drone Sales
All sales of UAVs (unmanned aerial vehicles, also known as drones or flying cameras) are final. The manufacturer's warranty on UAVs covers manufacturer's defects only. Physical damage of any kind is not covered under warranty.
Please be aware that UAVs should only be used with proper training and are intended for the use of persons 18 years of age or older. It is important to remember that there are circumstances where Transport Canada regulations and rules apply. Use of UAV for any reason other than for recreational enjoyment will require a Special Flight Operation Certificate (SFOC) as per Transport Canada aviation regulations. Additional information about commercial operation of a UAV and other details can be obtained by contacting a local office of Transport Canada or by visiting their website.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.