Online Policies


30-Day Price Protection

Shop with confidence at McBain Camera knowing your purchase is under 30-Day Price Protection! If within 30 days of your purchase you find a competitor's advertised price that is lower than ours, we will match it.

To qualify for Price Protection the competitor must have the identical product in stock and be a Canadian Authorized dealer. McBain Camera is not obligated to match any US store prices. If the competitor is adding a shipping charge to the price, we will add a similar charge to our price. The original purchase receipt must be presented for any price adjustments to be applied.

Our 30-Day Price Protection program applies to all merchandise stocked and sold by McBain Camera Inc. Price Protection does not apply to close-outs, door-crashers, bankruptcies, errors and misprints or VIP events.

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Returns and Exchanges

At McBain, customer satisfaction is our number one priority. If any purchase does not meet your expectations, we offer a 15-day refund and a 30-day exchange period. Visit our Returns and Exchanges page for full details of our policy.

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Although we strive keep the web site 100% accurate, it is inevitable that errors will occur. In the event of a error, we reserve the right to correct them. Some product may be limited to on hand product only. Our prices listed on the site are in $CDN and do not include taxes or shipping charges.

Applicable taxes in Canada

GST will be charged on all shipments within Canada except for shipments to provinces which collect HST in which case HST (Harmonized Sales Tax) will be charged at the provincial rate.

Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust. Spam is the bane of the internet and we won’t have anything to do with it.

  • We promise that we will never share your e-mail address or other identifiable information with any third party company except where required for operation of our websites.
  • We promise that you will never receive spam from
  • We promise to protect your information through the use of secure databases.

» Read Our Full Privacy Policy

Online Orders

When placing an order on our website, our order processor will collect only information required to process an order and prevent fraud. This information is kept on file as warranty information and will not be sold to any third party.

Special Orders & Back Orders

There may be times where an item you have ordered is not a normally stocked item or has been back ordered from the manufacturer or distributor, in order to fulfill your order manufacturers and distributors require a 20% deposit to allocate and ship the item.

Drone Sales

All sales of UAVs (unmanned aerial vehicles, also known as drones or flying cameras) are final. The manufacturer's warranty on UAVs covers manufacturer's defects only. Physical damage of any kind is not covered under warranty.

Please be aware that UAVs should only be used with proper training and are intended for the use of persons 18 years of age or older. It is important to remember that there are circumstances where Transport Canada regulations and rules apply. Use of UAV for any reason other than for recreational enjoyment will require a Special Flight Operation Certificate (SFOC) as per Transport Canada aviation regulations. Additional information about commercial operation of a UAV and other details can be obtained by contacting a local office of Transport Canada or by visiting their website.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.