What our Customers are Saying About Us
At McBain Camera friendly, knowledgeable service is at the top of our priority list. We pride ourselves on asking the right questions and providing the best answers so you leave our stores confident you got the best photo gear for your needs.
This is why we love hearing from our customers so much! The feedback we get from you is invaluable in continuing to provide the high quality customer service that makes us the very best destination for new and used cameras and photographic equipment.
Leave us a review!
Let us know how we are doing by submitting a review on Google, Facebook or Yelp and help us to build a better customer experience:
Very knowledgeable, helpful, friendly staff who are willing to take the time to explain all my questions. They are the reason that I keep coming back. I’m throughly enjoying my new camera. Thanks so much.
Ian WallisLethbridge Location
Firstly, that I never have given 5 stars before. Then, that Logan has been incredibly helpful over the past 6 months, solving a problem and then providing me with a quality lens - all over the phone. I certainly appreciate all he has done for me and will gladly tell others about the quality of your service and ease of access to you knowledge.
Sally Ells107th Ave Location
I went to the store looking for a new lens for my new photography business. I had EXCELLENT service from the Industrial Sales Manager, as far as assisting me in selecting the right lens for me out of 3 lenses. He was very knowledgeable and thoughtful in advising me on my purchase. I visited the store with a toddler, and an administrator assisted in entertaining him for the hour I was there; actually all the staff entertained my boy as he made the rounds. I am very happy with my new lens and would highly recommend that others shop at this great store. Thank you!!!
Ralph SjovoldLethbridge Location
Knowledgeable staff, very helpful
Donn Mayne107th Ave Location
I took in a 10" x 11" photo of my great grandparents 50th wedding anniversary in 1891 in Woodstock, Ontario, showing all their family, my grandmother being an older teen at that time. I received courteous service from the persons who received the order and returned the prints to me. I was very pleased with the service which I received.
Len LangevinRed Deer Location
I highly recommend McBain in Red Deer. The staff is knowledgeable and friendly and offer great service. I've been going there since moving to the area in 2012 and keep going back. Great small, let store that easily competes with the box store prices, but they know their stuff better than the big box places.
Tony Hewitt107th Ave Location
Finally picked up my d850 which Tom had put away two weeks ago. We. had a very pleasant discussion on the way penguins stink, and the distance a llama can spit and the pros and cons of a few airports. Incidentally, we threw in a few words about cameras. An overall good experience, I would recommend McBain if you are just starting, or pro with too many years under the belt. Thank you Tom, five stars.
Mike PestellRed Deer Location
Very friendly and helpful. A pleasure shopping at your location!
Paul VogelSt. Albert Location
Ken and Colton did an outstanding job explaining all the features the Fuji X-T20 camera with 18-55 mm lens had. We did not feel rushed and they answered all our questions. Great customer service, nice clean store and knowledgeable staff. We also want to attend one of your photography workshops.
Jim BrownRed Deer Location
Purchased a camera from Judy, I have purchased cameras from this store before and like the staff there , they are very helpful. I found the same camera online from store in Calgary that was less money and they had no problem doing a price match for me. On your main website you list worship and events, I feel that some of these events could be run from time to time in Red Deer, especially short workshops like the How to clean your sensor, Neutral Density 101, these are short nice to have things that you could put on for your Red Deer customers, even some one day workshops, an instructor could come down from Edmonton, it is hard for people to always drive up to Edmonton.
Larry Kassian107th Ave Location
Knowledgeable, professional staff across the board; more than willing to share information and life experiences with the complete range of photographic equipment available. Everyone is able to offer a range of ideas and / or products that will solve any photographic situation you're confronted with.
Mariam BokhariSouthgate Location
Ethan B. was very helpful and patient as I had a lot of questions about the Canon G7 X Mark 2 camera. He let me try the GorillaPod sizes and ordered me a size he thought would work since it was out of stock. Overall much better service than Best Buy!