A Message to Our Customers
Updates on our policies and procedures regarding COVID-19
As new variants of COVID-19 become more prevalent in our community and vaccines providing a light at the end of the tunnel, it is more important than ever to do all we can to keep each other safe. McBain remains committed to doing our part, taking all the measures necessary to provide our customers and staff with a safe environment to shop and work.
Here are the measures in place to meet that goal:
- In-store capacity limits are posted outside each location. For customers lining up to enter, demarcations have been set up for proper social distancing.
- Face masks are mandatory for all customers and staff.
- Staff must practice good social distancing while dealing with customers.
- All customer-facing surfaces are cleaned between customers.
- For many stores demarcations for social distancing have been set up for each till.
- Customers are welcome to try any of our products at the counter, however, they are required to sanitized their hands before handling any merchandise. Customers will also be asked not to pull any demo camera up their faces.
- Equipment brought in for Sensor Cleanings, Lens Calibrations or Trade-In Evaluations are quarantined for three days before proceeding with service.
- NEW In Store Pick Up option now available for our Southgate Shopping Centre, St. Albert Mall and Sherwood Park Mall locations.
McBain will continue to monitor any further recommendations made by Alberta Health Services and make any changes necessary to our policies to ensure we are always following the best practices to limit the spread of COVID-19.
If you are not comfortable entering one of our stores, we completely understand. We are happy to offer Free Shipping for orders over $50, 24-Hour Delivery within Edmonton and Free Curbside or In Store Pick Up at every location.
Finally, we would like to thank Alberta’s photographic community for their amazing support during this challenging time. Your passion for photography has kept the lights on here at McBain and that is something we truly appreciate and will never forget.