A Message to Our Customers
Updates on our policies and procedures regarding COVID-19
As Alberta continues its phased reopening, all McBain locations are now open to customers. Please visit our locations page to see updated hours for each store.
While many restrictions have lifted in the province, COVID-19 remains an ongoing concern for all of us. Our goal is to ensure that our customers and staff feel comfortable in our store, which means safety is our top priority. To meet that goal we have taken the following steps:
- Capacity is limited to two customers in the store at a time. For customers lining up to enter, demarcations have been set up for proper social distancing.
- As per city bylaw, face masks are mandatory for all customers and staff at our Edmonton locations.
- Staff and customers are encouraged to wear masks at all other locations
- Staff are also encouraged to wear face shields and protective gloves.
- Staff must practice good social distancing while dealing with customers.
- All customer-facing surfaces are cleaned between customers.
- For many stores demarcations for social distancing have been set up for each till.
- Customers are welcome to try any of our products at the counter, however, they will be asked to wear (and be provided with) gloves while handling any merchandise. Customers will also be asked not to pull any demo camera up their faces.
- Equipment brought in for Sensor Cleanings, Lens Calibrations or Trade-In Evaluations are quarantined for three days before proceeding with service.
McBain will continue to monitor any further recommendations made by Alberta Health Services and make any changes necessary to our policies to ensure we are always following the best practices to limit the spread of COVID-19.
If you are not comfortable entering our store just yet, we completely understand. We are happy to offer free shipping for orders over $50 as well as free curbside pick-up at select locations, Tuesday to Saturday from 10 am to 5 pm.
Finally, we would like to thank Alberta’s photographic community for their amazing support during this challenging time. Your passion for photography has kept the lights on here at McBain and that is something we truly appreciate and will never forget.